Customer Service

Customer Service

Alfa Romeo Superleggera - Pebble Beach

Our Customer Service agents are dedicated to providing you with prompt, personal attention on any needs you may have with your Collector Vehicle policy. We take the time to ensure that your needs or concerns are handled in a professional and timely manner. No matter your need, our agents are here to help.

Below are some of the commonly requested service needs:

  • ID Cards
  • Add or Delete a Vehicle
  • Add or Delete an Operator
  • Add or Delete an Additional Interested Party
  • Correct or Change Policy Information
  • Review Policy Coverage Limits and Values

Your business is very important to us and we want to ensure you that your needs being taken care of. Please let us know if you have any questions, concerns, or suggestions regarding your policy. We will do everything we can to continue to provide the “Peace of Mind” you deserve.

Our Customer Service agents are available to assist you Monday through Friday 8:30 am to 8:00 pm.

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Claims Directory

You hope to never have a claim, but when you do you want to be assured that you claim is handled promptly and professionally. We, along with our Underwriting Carriers, are dedicated to handling your claim quickly and professionally so you can get back to enjoying your Collector Vehicles.

Below are some tips in case you’re ever involved in an accident:

  •  Seek medical attention if you are injured, your well-being is very important
  •  Contact the police and file an accident report
  •  Obtain and provide names and insurance information to all parties involved
  •  Do not argue about fault at the time of the accident with the other party
  •  Contact the Claims Department and submit the claim

Claims Directory Contact Information

Heacock Classic Insurance works with a few Underwriting Carriers. The Underwriting Carrier that your insurance policy is written through should be contacted directly in the event of a claim. You can find the Claims Contact information on your Identification Cards or you can find the information below:

American Modern Insurance Company

New Claims: 1.800.375.2075 – Option 1

Existing Claims: 1.800.375.2075 – Option 2

Hanover Insurance Company

New Claims: 1.800.628.0250 – Option 2

Existing Claims: 1.800.628.0250 – Option 3

Infinity Insurance Company

New Claims: 1.800.334.1661

Existing Claims: 1.800.458.4461 ext. 2534

Row Of Classic and Collector Cars