Customer Service

Claims

As automobile enthusiasts ourselves, we understand how important it is for your claim to be handled promptly and fairly. After all, that’s why you bought classic car insurance. Heacock Classic and the insurance companies we represent are committed to settling your claim as quickly as possible so you can get back on the road and enjoying your collector car.

In the event of an accident here some things you should do:

  • Seek medical care if you’re injured. Your well being is our first priority.
  • Get the names and addresses of any witnesses.
  • Contact the police to file an accident report.
  • Exchange your name, as well as vehicle and policy information, with the other people involved in the accident.
  • Do not argue about or admit to fault with the other people involved.
  • Discuss the details of the accident only with the police and your insurance company claims professional.
  • Call the claim number shown and have your policy number ready.

Reporting Claims

As your agent Heacock Classic serves as your advocate at claim time.   We make sure your claim is handled promptly and fairly by the insurance company.  You can report your claim to us by calling 800.274.1804 or you can report your claim directly to the insurance company.  Following are the claims numbers for our primary carriers:

  • American Modern Insurance Company – 800.375.2075
  • Hanover Insurance Company – 800.628.0250 (Option 2 for new claims; Option 3 for existing claims)
  • Infinity Insurance Company – 800.334.1661 (Existing claim status: 800.458.4461 ext 2534)

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